By entering the property you have agreed to the terms and conditions set out in this contact.
- General
1.1 Customers renting property through The Lodgings are referred to as “the Guest”
1.2 The Lodgings merely acts as agent for the owners of the property (hereafter referred to as “the Owner”). The rental arrangements are made by The Lodgings on behalf of the Owners and the contractual relationship is directly between the Owners of the property and the Guest. - Duration and Times of Rental
2.1 Rentals are for a maximum of 4 weeks and commence at 4pm on the first day of the rental and end at 10am on the day of departure unless otherwise notified. This period hereafter is referred to as “the Holiday”
2.2 The period booked will be stated on the confirmation sent by email to the Guest when they book (the “Booking Confirmation”). The period booked cannot be exceeded unless The Lodgings gives written approval. The Guest will be liable for any cost, of whatever nature, incurred because of an unauthorised extension. - Deposits
If damage is present after your departure that has not been reported, you will be liable for this. We completely appreciate that accidents can happen, however we would be grateful if we are always made aware. - Final Payment
4.1 Unless otherwise agreed by The Lodgings in writing (and subject to clause 7 below) the price for the Holiday shall be the rent for the property as set out on the The Lodgings website at the time of booking.
4.2 Subject to the Cancellation provision in Clause 5 below, as soon as the booking is received and accepted by The Lodgings and the Guests are in receipt of the Booking Confirmation, the guest is liable for payment of the balance of the rent, along with any additional charges that may be due in relation to the holiday.
4.3 Payment of the rent and additional charges are payable to The Lodgings before the start of the Holiday (“the Due Date”). Non-payment by the Due Date may, at the sole discretion of The Lodgings, be treated as notice of cancellation.
4.4 If payment is not received by the Due Date and in accordance with clause 4.3 above, The Lodgings have treated the non-payment as a cancellation of the Holiday, the Guest will lose their booking and the deposit shall be non-refundable.
4.5 The Lodgings shall not be responsible for sending reminders of the Due Date.
4.6 The dates of the Holiday may be changed providing the property is available for the new dates and the Owners accept the change. In this case, a £30 re-booking fee is payable to The Lodgings. - Cancellation
5.1 Once a booking has been confirmed by The Lodgings, the booking can only be changed or cancelled with the written agreement.
5.2 If as a Guest you wish to cancel the booking, you as the Guest must notify The Lodgings in writing (the “Cancellation Notice”).
5.3 If cancelled or modified up to 14 days before date of arrival, no fee will be charged except if it is stated any different at the time of booking. If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.
5.4 0 – 7 days – 100% of balance required
8 days or more – full refund, excluding the £30 administration fee.
5.5 Guest are required to take out cancellation and holiday insurance. - Damage Waiver/ Cautionary Good Housekeeping Deposit
6.1 you will be required to pay a non-refundable Damage Waiver Fee, which is property specific and will be advised to you at the time of booking, as a Waiver to cover accidental damage, loss or loss of rental as a result of the conduct of the guest or members of the guest’s party, dog or any other person authorised to enter the property at the guest’s invitation or authority. Guests are liable for loss and damage caused to the owners’ property and contents to the full value of the owners’ loss even though the value of the loss exceeds the damage deposit.
6.2 If the selected property is not covered by a Damage Waiver Fee, you will be required at the time of making your final payment to provide us with a Cautionary Good Housekeeping Deposit of cleared funds, which is property specific and will be advised to you at the time of booking, as a deposit to cover accidental damage, loss or loss of rental as a result of the conduct of the guest or members of the guest’s party, dog or any other person authorised to enter the property at the guest’s invitation or authority.
Please note this payment is returned within 5 working days of your departure. Guests are liable for loss and damage caused to the owners’ property and contents to the full value of the owners’ loss even though the value of the loss exceeds the damage deposit.
At The Lodgings, we are extremely privileged to be able to offer our guests the chance to stay in our property. We do our utmost to acknowledge all damage to our properties, however, please be aware that any damage found on your arrival must be reported to the Office at your earliest convenience. If damage is present after your departure that has not been reported, you will be liable for this. We completely appreciate that accidents can happen, however we would be grateful if we are always made aware. - Price changes
The Lodgings reserves the right to amend prices on the website due to errors or omissions, but such charges shall be notified to the Guest as soon as possible and the Guest shall be able to cancel the booking if the amended prices is significantly higher than the original price quoted. - Method of Payment
Payments may be made by electronic bank transfer, debit card or credit card. Any charges raised against The Lodgings by their bank for handling dishonoured, bank transfers or any other payments will be passed onto the Guest who is liable to reimburse The Lodgings. - The Guests Obligations
9.1 To pay for any losses or damages to the property and contents caused by The Guest or a member of their party (reasonable wear and tear excluded) and inform The Lodgings immediately so items can be replaced or repaired prior to the arrival of future Guests.
9.2 To take good care of the property and leave it in a clean and tidy condition at the end of the Holiday, with exception of linen to be laundered. A cleaning service is not provided during the holiday unless otherwise specified. Should the Owner or The Lodgings be dissatisfied with the condition of the property upon the guests’ departure, the additional cleaning will be charged at £20 per hour and will be claimed from the Damage Waiver or taken from the Cautionary Good Housekeeping Deposit (property dependent).
9.3 On departure all windows and doors must be checked and securely locked. Keys must be returned to the key safe and the key safe locked properly. In the event that keys are not returned, then a charge will be incurred by you, the Guest to cover locksmith costs to change locks and replace keys.
9.4 To permit the Owners and The Lodgings reasonable access to the property.
9.5 Not to part with possession of the property, or share it, except with members of the party shown on the Booking Form. All Guests at the property must be notified to The Lodgings at the time of booking.
9.6 Not to sell or transfer the booking to another party without The Lodgings agreement.
9.7 Not to exceed the total number of people stipulated in the property description – a cot may only be occupied by a child aged 24 months or less.
9.8 Not to cause an annoyance or become a nuisance to occupants of adjoining premises.
9.9 Not to smoke in the property. Smoking is permitted outside the property on condition that all cigarette butts and ash are cleared and disposed of, by you, the guest, before departure. - Liability
10.1 The Lodgings will not be liable for any act, neglect or default on the part of the Owners or any other person not within their employ or otherwise under their control, nor for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Guest or any other person may suffer or incur arising out of, or in any way connected with, the rental unless The Lodgings is responsible. In addition, the Owners and The Lodgings accept no liability for loss of, or damage to the Guest’s possessions on the Owners property or land.
10.2 Nothing in these clauses excludes or limits the liability of The Lodgings or the Owners: For death or personal injury caused by The Lodgings or the Owners negligence. For any matter which it would be illegal for The Lodgings or the Owners to excluded or attempt to excluded their liability. - Personal Belongings
If the Guest, or any members of your party leave any personal belongings behind at the property after departure, the Guest will be charged the cost of postage and packaging and an admin fee to have them returned. Any items found by the servicing company responsible for the property will be disposed of within 30 days if not claimed. All perishable foods will automatically be disposed of at the time of the changeover. - Pets
12.1 Please do not take pets to properties where The Lodgings and the Owners have stated that pets are not permitted.
12.2 Pets are not permitted. However there is no guarantee a pet has not entered the premises at any time and does not imply that the property is “Pet Free” such as a guidedog.
12.3.If a pet is taken to a property without the consent of the Owner this could result in you being asked to leave without compensation. - Non-availability of Property
13.1 If for any reason beyond the Owners control the property is not available on the date booked (owing, for example, to flood damage) all rent and charges paid in advance by the guest will be refunded. Please note that refunds may take up to 30 days to be processed. - Group Bookings
The Lodgings reserves the right to refuse a booking from a) all male or all female parties of more than six people or b) groups of three or more single people under the age of 18, especially during festival weeks Week which takes place in August of each year. - The Holiday
The Guest has the right to occupy the property for a holiday only (within the meaning of schedule 1, paragraph 9 of the Housing Act 1988). The letting does not confer a short hold tenancy or give rise to a relationship of Landlord and Tenant. - Complaints
16.1 All complaints must be notified to The Lodgings as soon as reasonably practicable, as The Lodgings may be required to carry out an on-the-spot investigation and if necessary, request the Owner to take remedial action. Guests have a legal obligation to mitigate their loss.
16.2 If The Lodgings or the Owners are denied the opportunity of investigating the complaint within a reasonable time or denied the opportunity to put matters right during the Holiday, then the Guest will waive all rights. All complaints relating to the cleanliness of the property should be reported within two hours of entry to the property. - Breach of Contract
17.1 If there is a breach of any of these clauses by the Guest or any of their party, the Owners or The Lodgings reserve the right to re-enter the property and end the Holiday and ask the Guest and their party to leave.
17.2 If there is a breach of any of these conditions by The Lodgings or the Owners, then the Guests have the right to end the Holiday and leave.
17.3 Ending the Holiday by The Lodgings, the Owner or the Guest does not affect that party’s other rights and remedies. - Data and Privacy
18.1 In making a booking we will ask for personal information such as your name, postal address, email address, telephone number and payment details. We may use the data to inform you about news and information we think may be of interest to you. We will not pass your information onto any third parties for the purposes of administration. By booking with us you are deemed to have consented to the use of personal information for this purpose.
18.2 The Lodgings is committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998. - Governing Law
The Lodgings, the Owner and the Guest, agree that the law applying to this Contract will be English law and that we agree that the jurisdiction of the English Courts shall apply in any dispute or claim arising out of this agreement.
We make every effort to ensure that the Cottage details are accurately reproduced. Mistakes may occur from time to time. The Guest accept that minor differences between text/photograph/illustrations on the Website / social media and the actual property may arise. We cannot accept responsibility should the property not conform to the Guests’s standards. If a facility is particularly important to you, please check with us prior to your booking.